That’s really weird. Have you tried if it’s something as simple as the cable? You could also try using wireless adb if you can’t get it to work over the cable at all. I also always use wireless adb, it still allows Android Studio (or in my case VS Code) to automatically install it on your device but I find it a lot easier anyways because it just connects automatically and you don’t have to plug anything in first.
I’m getting the feeling they might have an arcade in there