Yeah anything ephemeral is fine like chats and what not. But this idea of using it as support platform is just dumb. You end up with people asking the same question over and over and it either doesn’t get answered because no one is around to answer it or likely because they’re annoyed at the same questions over and over. There is no organization and no institutional knowledge. It’s like it ends up being set up by people who think it’s what the cool kids want. And these giant communities just exacerbate this issue. Everything ends up being noise. It’s the reason I usually ended up turning off the world or general channels in WoW. It just ended up being annoying and distracting.

When I’m trying resolve a situation that I need some sort of support I wanna be able to search if others have had the same issue and see discussion around that topic. I don’t need synchronous communication for that. I don’t care if it was 3 months ago someone had the problem if they figured out how to fix it. The way to do that is forums, Reddit (well before the enshittification), or even Lemmy.