misk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 years agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square62linkfedilinkarrow-up1463arrow-down15
arrow-up1458arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 years agomessage-square62linkfedilink
minus-squarespaghettiwestern@sh.itjust.workslinkfedilinkEnglisharrow-up70arrow-down1·2 years ago“We’re always looking for ways to improve our customer service experience.” LOL!
minus-squareY|yukichigai@lemmy.sdf.orglinkfedilinkEnglisharrow-up9·2 years agoTechnically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
minus-squareSocialMediaRefugee@lemmy.worldlinkfedilinkEnglisharrow-up6·2 years agoIf cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
minus-squareChickenLadyLovesLife@lemmy.worldlinkfedilinkEnglisharrow-up5·2 years ago“… so we can be sure to avoid ever actually implementing them.”
“We’re always looking for ways to improve our customer service experience.”
LOL!
Technically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
“… so we can be sure to avoid ever actually implementing them.”