Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back
futurism.com
Years after outsourcing marketing and customer service gigs to AI, the Swedish company Klarna is looking to hire its humans back.

Well, wouldn’t you know it - leopards ate their face!

    • A_norny_mousse@feddit.orgEnglish
      12·
      3 days ago

      I thought it was that Klarna thing. I just hope there’s more companies that come to similar conclusions.

      • kautau@lemmy.worldEnglish
        12·
        3 days ago

        As long as the companies actually hire people with living wages instead of this

        Now, the company says it imagines an “Uber-type of setup” to fill their ranks, with gig workers logging in remotely to argue with customers from the comfort of their own homes.

        Because they still don’t want to fucking pay people real wages even after realizing the value of real people

        • A_norny_mousse@feddit.orgEnglish
          2·
          3 days ago

          sigh…

          And even that is better than outsourcing it to people from a far-away low income country.

          But still, fuck the gig economy and forcing people into fake self-emplyment.

          It’s all so fucked up.

  • grte@lemmy.caEnglish
    35·
    3 days ago

    “What you end up having is lower quality.”

    Gosh, who could see such a thing happening? It was totally impossible not to be blindsided by this. Literally nobody, ever, warned that this was likely.

  • Sundray@lemmus.orgEnglish
    30·
    3 days ago

    So… how are they feeling about the folks who sold them on the AI in the first place?

    • BossDj@lemm.eeEnglish
      22·
      3 days ago

      Those fine people are still working day in and day out trying to help me eliminate the awful labor aspect of my company. The pie chart says labor is a big cost for me. I understand pie chart, and I don’t like that

    • Crashumbc@lemmy.worldEnglish
      8·
      3 days ago

      Depends on the state, some require both parties to know the conversation is being recorded. “I’m recording this call” should be enough.

      While it “should” be enough for a company “agent” to tell you the account is paid off. Courts tend to be pro business and there’s probably language in the contract about mistakes…

      • nednobbins@lemm.eeEnglish
        3·
        2 days ago

        I really wonder what a lawyer would think about this.

        I did a quick check on the MA laws around it and it says that you need to obtain consent from all parties on the call. It would be interesting if the company tries to argue that its AI would count.

        From a legal perspective, recording a call like that may just count as recording yourself.

      • BlameTheAntifa@lemmy.worldEnglish
        3·
        3 days ago

        “Any mistakes we make are always resolved in our favor. Any mistakes you make are also always resolved in our favor.”